Staff Who Don’t Greet – What Do You Think?

A business owner asked me for advice about staff members who don’t greet.

As I mentioned before, when I hire people, I don’t try to change their values. It just creates problems.

This applies to all employees, franchise owners, and business partners.

Since values don’t change quickly, it’s better to find people who already fit our values than try to change them.

Asking About Values or Making Rules

This greeting issue is common in some businesses – some staff members don’t say “good morning.”

There are two ways to handle it:

  1. Talk to them about the importance of greetings.
  2. Make it a rule that everyone has to say “good morning.”

Trying to change someone’s values can cause problems because everyone has different backgrounds and habits.

It’s hard to change adults’ values, so in my company, we have a rule about greetings. We only hire people who can follow it.

The same goes for using phones during meals.

Don’t Chase What You Can’t Catch

Some people say, “Not greeting is bad,” or “Lead by example.”

You can teach, but changing someone’s values takes time.

It’s better to make rules than to argue about values.

My Solution to the Greeting Issue

For employees who don’t greet, I have two options:

  1. Only hire people who follow our rules.
  2. Give those who don’t greet a choice: follow the rules or leave.

That’s what I do.

Oh, about Kesae Total balance employees? They all greet because we only hire people who fit our values from the start.

Yuzuru Ishikawa
Small Business Growth Specialist | Director at Globalcube Limited | CMO for Kesae Total Balance: Beauty Massage Salon | I specialise in helping small local businesses that aspire to expand to a nationwide scale |